Vybz Warranty Information

Limited Warranty Coverage

Thank you for purchasing a Vybz product. We stand behind the quality of our products and offer a 1-Year Limited Warranty on all Vybz Audio and Pouch products purchased through www.allthevybz.com and authorized retailers. This warranty ensures your product is free from defects in material and workmanship under normal use for a period of one (1) year from the original date of purchase.

What This Warranty Covers:

  • Manufacturing defects in materials and workmanship

  • Failure of essential components under normal use

  • Replacement or repair of defective parts at our discretion

What This Warranty Does Not Cover:

  • Normal wear and tear, scratches, or cosmetic damage

  • Accidental damage, misuse, or improper handling

  • Water damage, unless specified as waterproof

  • Damage from unauthorized repairs or modifications

  • Loss or theft of product

  • Consumable parts such as ear tips, cables, or carrying cases

How to Make a Warranty Claim If you experience any issues with your Vybz product that you believe are covered under this warranty, please follow these steps:

  1. Verify Eligibility: Ensure your product is within the one-year warranty period.

  2. Provide Proof of Purchase: A valid receipt or order confirmation from www.allthevybz.com or an authorized retailer is required.

  3. Contact Customer Support: Submit a warranty claim by visiting www.allthevybz.com/support or emailing support@allthevybz.com with details of the issue.

  4. Follow Instructions: Our support team will provide instructions on next steps, which may include troubleshooting, returning the product, or receiving a replacement.

Replacement and Repair Policy

  • If the product is deemed defective under warranty, we will repair or replace it at no additional cost.

  • Replacements are subject to product availability and may be substituted with an equivalent model if necessary.

  • Shipping costs for returns may apply depending on the issue and location.

Limitations of Liability This warranty is limited to the original purchaser and does not cover indirect, incidental, or consequential damages. Vybz’s liability shall not exceed the original purchase price of the product.

Need Assistance? For any questions or further assistance, please contact our customer support team at support@allthevybz.com.

Thank you for choosing Vybz – where style and performance come together.